Tony's Pizza Ballantyne

I like this location better than the matthews one. Always had much better customer service here. I came an hour before closing and they were super nice even though they were running low on pizza. The pizza is huge. The taste isn’t exceptional but I feel the size makes up for it. I highly recommend the garlic knots. Only main criticism is i think the sweet tea needs to be changed out more often, it tasted a bit off.

I went to this location on 1/11/2024 to purchase pizza and two chicken cutlet Parmesan with spaghetti entrees to go. When I got home and opened the dinners the sauce on top of the spaghetti had a brownish color which was probably from dated tomato sauce. The chicken cutlet had a slice of cheese on it which was slightly melted in the oven. I was extremely displeased with my purchase. I tried calling the next day in the morning to speak with the manager. I was told he went to the bank and would call me back in fifteen mins. Five and one half hours later I still haven’t been contacted. I called the restaurant again only to be told the manager has not called back because he was in meetings all day (Really). I wasted fifty-one dollars on food that I would not even feed to my pets. As a paying customer who has purchased only pizza from this restaurant in the past. I would never think they would be so egregious as to not listen to my concern. I will never patronize this business again, this is unacceptable. After contacting the restaurant and requesting the manager call me. I was told he was in meetings all day. As of this update to this post the manager has not returned a phone call after five days. This business is absolutely a location customers should be cautious about patronizing.

I ate here with my husband because he's been working out of town out here. He agrees with alot of the reviews. It's a hit or miss. My review will say that it was a little in between. The pizza was good on top but the crust was somewhat burnt which made the pizza dry. They don't sell garlic butter sauce either. They should consider I think. I think they should consider a new method to cooking their pizza to avoid burnt crust because if other places can do it, so can they. Luckily, I didn't have to interact with the rude lady at the front that everyone complained about. So my experience was pleasant.